Frequently Asked Questions

Where are your products made?

All of our products are handcrafted in small batches in Pembroke, Ontario. We take pride in using thoughtfully chosen ingredients and beautiful, calming scents to bring a little luxury into your everyday routine.

Do you offer local pickup?

Yes! Local pickup is available in Pembroke, ON. Just select the "Local Pickup" option at checkout, and we'll email you when your order is ready with pickup details.

How long will it take to receive my order?

Orders are processed within 3–5 business days. Once shipped, delivery times depend on your location:

Ontario: 2–5 business days

Rest of Canada: 4–9 business days

You'll receive a tracking number as soon as your order is on its way.

Do you offer free shipping?

Yes! We offer free shipping on Canadian orders over $75 (before taxes and discounts).

What are your shower steamers?

Shower steamers are like bath bombs—but for the shower! Simply place one at the edge of your shower where it gets wet but not fully submerged. As it dissolves, it releases dreamy essential oils into the steam for a spa-like experience.

Are your products natural or vegan?

Our products are made with gentle, skin-loving ingredients, and many are vegan. We’re not strictly all-natural or vegan by definition, but we prioritize clean, effective formulas with a focus on joy and indulgence over harsh chemicals.

What if something is out of stock?

If an item you love is sold out, don’t worry—we restock frequently! Sign up for restock alerts or follow us on Instagram @baldinibotanicals to be the first to know when your favorites return.

Do you accept returns or exchanges?

Due to the nature of our products, we do not accept returns. However, if there’s an issue with your order, please reach out to us info.baldinibotanicals@gmail.com and we’ll do everything we can to make it right.